Product Manager, Member Experience

3 weeks ago


New York, New York, United States Atria Physician Practice New York PC Full time
Product Manager, Member Experience

Atria Health Collaborative is seeking a highly skilled Product Manager to join our Member Experience team. As a Product Manager, you will be responsible for shaping the experience of Atria's members across multiple touchpoints.

Key Responsibilities:
  • Lead the Member Experience team to create and iterate on member-centric product features and solutions.
  • Collaborate with Engineering and Design to develop user-friendly experiences and operational processes using both in-house and external platforms.
  • Provide Atria members with a digital experience that matches the high-touch, luxury physical experience provided at the Atria Institute.
  • Monitor and analyze member engagement metrics to inform product decisions.
  • Prioritize product enhancements based on feedback, data, and company goals.
  • Champion the member perspective, ensuring their needs are met and exceeded.
  • Collaborate with other departments to ensure a seamless member journey.
  • Maintain a deep understanding of member needs, pain points, and desires.
Success Outcomes:
  • Members resonate with the statement Atria worries about my health so I don't have to.
  • Active member and care team engagement across all platforms multiple times per month.
  • High member renewal rates on an annual basis.
  • Increase in member referrals.

Atria is proud to offer every member of the Atria team excellent health and wellness benefits, time to give back and make an impact in underserved communities, and Clinic Family Days that are scheduled throughout the year so your family may share the wealth of our clinician expertise and state-of-the-art technology services.



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