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Product Manager, Member Experience Specialist

4 weeks ago

New York, New York, United States Atria Physician Practice New York PC Full time
Job Summary

Atria Health Collaborative seeks a skilled Product Manager to lead the Member Experience team in shaping the experience of Atria's members across multiple touchpoints. The ideal candidate will work closely with Engineering and Design to develop products, features, and services that make our members feel well catered to and supported.

Key Responsibilities
  • Lead the Member Experience team to create and iterate on member-centric product features and solutions.
  • Collaborate with Engineering and Design to develop user-friendly experiences and operational processes using both in-house and external platforms.
  • Provide Atria members with a digital experience that matches the high-touch, luxury physical experience provided at the Atria Institute.
  • Monitor and analyze member engagement metrics to inform product decisions.
  • Prioritize product enhancements based on feedback, data, and company goals.
  • Champion the member perspective, ensuring their needs are met and exceeded.
  • Collaborate with other departments to ensure a seamless member journey.
  • Maintain a deep understanding of member needs, pain points, and desires.
Success Outcomes
  • Members resonate with the statement "Atria worries about my health so I don't have to."
  • Active member and care team engagement across all platforms multiple times per month.
  • High member renewal rates on an annual basis.
  • Increase in member referrals.
Requirements
  • Proven experience as a product manager or similar role, preferably in the healthcare sector or other sectors with both physical and digital aspects.
  • Strong analytical and decision-making skills.
  • Demonstrated awareness of and ability to implement modern tech and design patterns.
  • Exceptional communication and collaboration skills.
  • A member-centric mindset, always prioritizing their needs and experience.