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Customer Account Team Leader

2 months ago

Edmond, Oklahoma, United States Tronox Full time

The Customer Account Team Leader will oversee and guide a group of professionals dedicated to enhancing customer account management. This individual should excel at juggling multiple tasks, adhering to tight schedules, and thriving in both independent and collaborative settings. The perfect candidate will possess leadership experience, a meticulous attention to detail, robust problem-solving abilities, and a strong commitment to customer satisfaction.

Key Responsibilities

  • Effectively supervise a diverse team of 4-6 members.
  • Prioritize tasks efficiently and lead the team to achieve deadlines.
  • Communicate in a clear, concise, and professional manner to ensure messages are understood. Timely responses to high email volumes are also essential.
  • Engage in the development, management, and analysis of operational budgets.
  • Lead the month-end financial closing process accurately and punctually.
  • Oversee all activities related to customer master data to guarantee precise reporting and financial accounting.
  • Manage pricing, accruals, and rebates to ensure accurate and timely processing and financial reporting.
  • Track Customer Service key performance indicators (KPIs) and evaluate team performance against these metrics. Formulate action plans to exceed expectations.
  • Guide Customer Account Coordinators in their tasks and customer communications regarding pricing adjustments, order timelines, financial closings, and production availability.
  • Establish and implement standard inventory management practices, including consignment and vendor-managed inventory procedures.
  • Address customer complaints promptly and resolve issues in a thorough and timely manner.
  • Maintain strong relationships and coordinate activities with stakeholders.
  • Represent the commercial division during the annual financial audit process, ensuring all audit requirements are met.
  • Assist in creating training materials and resources to support team members in their roles.
  • Evaluate the effectiveness of internal controls and identify opportunities for enhancing efficiency and strengthening controls.
  • Mentor and support team members in their professional growth.
  • Demonstrate a solid understanding of credit, debit, and commission processes.
  • Act as a subject matter expert on Order to Delivery (OTD) for special projects, as needed.
  • Serve as a functional backup for Customer Service roles as required.
  • This position reports to the Senior Manager, OTD - Americas.
Qualifications
  • Outstanding verbal and written communication skills.
  • Exceptional organizational capabilities.
  • Strong problem-solving aptitude.
  • Proven ability to collaborate effectively.
  • Confidence in utilizing leadership skills to meet customer needs.
Education and Experience
  • Seasoned professional with over 7 years of management or leadership experience in a corporate setting.
  • Bachelor's degree (BA, BS, or higher) is required; a degree in Business is preferred.
  • Familiarity with SAP is advantageous.