Customer Service Representative

3 weeks ago


Châteauneuf, Bourgogne-Franche-Comté, United States Johnson Controls International Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Johnson Controls International. As a key member of our sales support team, you will be responsible for managing customer orders from receipt to shipment, providing exceptional customer service, and collaborating with internal departments to ensure timely delivery of products.

Key Responsibilities
  • Order Management: Enter customer orders into our order entry system in a timely and accurate manner.
  • Customer Service: Communicate effectively with customers via phone, email, and other means to resolve issues and provide assistance.
  • Sales Support: Promote and support sales promotions, collaborate with regional sales force, and work closely with other departments to deliver premier customer service.
  • Problem Resolution: Research and resolve customer complaints and issues, and provide assistance in locating and identifying replacement parts.
  • Order Fulfillment: Provide same-day responses to scheduled dates and backorder status of products, and research and process credit and return requests.
  • Continuous Improvement: Perform daily maintenance to customer orders to ensure timely delivery based on customer demand, and identify opportunities for process improvements.
Requirements
  • Education: High School diploma or equivalent combined education and experience.
  • Experience: Experience related to customer service and high call volume.
  • Skills: Proficiency in a Windows operating environment, including email and Microsoft Office software, strong interpersonal skills, decision-making abilities, effective and professional communication and organization skills, and strong conflict resolution skills.
  • Work Environment: Ability to work effectively in a high-volume, fast-paced environment.


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