Customer Success Executive
2 weeks ago
BD is seeking a highly skilled Customer Success Executive to join our team. As a key member of our organization, you will be responsible for fostering a balanced relationship with our customers, ensuring an excellent experience that benefits the customer and drives business growth.
Key Responsibilities:- Establish and maintain strong relationships with assigned customers, providing strategic guidance and support to drive customer success.
- Align activities with internal teams to ensure seamless customer experience, including Sales, Service, R&D, and Finance & Marketing Operations.
- Develop and implement customer success strategies to drive customer adoption, retention, and revenue growth.
- Proactively handle customer escalations and concerns, ensuring timely and effective resolution.
- Collaborate with cross-functional teams to identify new opportunities and facilitate process and data improvement initiatives.
- Drive alignment between customer and BD's long-term strategies, assisting customers in long-term strategy design.
- Measure and report on customer success outcomes, including customer satisfaction, adoption, and retention rates.
- Minimum 7+ years of experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention in a large-scale business.
- Strong analytical and process-oriented approach, with demonstrated ability for critical thinking and excellent communication skills.
- Ability to operate effectively in ambiguous situations, build relationships with key collaborators, and inspire others as a creative leader.
- Preferred experience in providing valuable automation services with impact at Executive level, as well as good understanding of hospital and lab informatics systems.
At BD, we value your opinions and contributions, and we encourage you to bring your authentic self to work. We are committed to creating an inclusive and diverse work environment where you can learn, grow, and thrive. If you are passionate about customer success and driving business growth, we encourage you to apply for this exciting opportunity.
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