Microbiology Specialist I

Job Summary:

We are seeking a highly skilled Microbiology Specialist I to join our team at MillenniumSoft. As a key member of our Technical Service and Support Organization, you will provide high-level technical advice, consultation, and troubleshooting for internal and external customers.

Key Responsibilities:

• Assist lab personnel and the general public with questions related to various BD assays for COVID-19 and the BD Veritor reader.
• Deliver prompt and thorough responses to inquiries from internal and external customers via telephone and written communication.
• Generate and maintain proper complaint documentation in compliance with FDA and ISO requirements.
• Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to ensure timely follow-up and resolution of all technical inquiries and product issues.
• Support the 24/7 Technical Service telephone line by providing overnight technical assistance.
• Promote and ensure a culture of privacy and security related to PHI and HIPAA.
• Contribute to team goals and objectives through active participation.

Requirements:

• A.S. Degree in Life Science or related discipline required.
• 0-2 years relevant experience in clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory, or biotech/academic molecular laboratory.
• Basic knowledge of LIS or Lab Management Systems.
• Effective communication and customer service skills, both written and verbal.
• Proficiency in MS Office Outlook, Word, and Excel.

Preferred Qualifications:

• Experience as a Cytotechnologist (ASCP) or Medical Laboratory Scientist (ASCP) preferred.
• Bachelor of Science degree with a Life Science focus preferred.
• Experience with medical devices and equipment, experience with BD equipment a plus.

About MillenniumSoft:

MILLENNIUMSOFT is a dynamic and innovative company that endeavors to provide high-level technical advice, consultation, and troubleshooting for internal and external customers. We are committed to delivering exceptional service and support to our customers.