Customer Success Executive

3 weeks ago


Châteauneuf, Bourgogne-Franche-Comté, United States BD (Becton, Dickinson and Company) Full time
Customer Success Executive

At BD (Becton, Dickinson and Company), we're seeking a highly skilled Customer Success Executive to join our team. As a key member of our organization, you will be responsible for fostering a balanced relationship with our customers, ensuring an exceptional experience that drives value and satisfaction.

Key Responsibilities:
  • Establish and maintain strong relationships with assigned customers, providing strategic guidance and support to drive business growth and customer satisfaction.
  • Collaborate with internal teams to align activities and ensure seamless customer experiences, including Sales, Service, R&D, and Finance & Marketing Operations.
  • Develop and implement customer success strategies to optimize customer journey touchpoints and interactions with BD.
  • Drive customer adoption and retention through effective communication, negotiation, and conflict resolution skills.
  • Monitor and analyze customer feedback to inform product roadmap and business decisions.
Requirements:
  • Minimum 7+ years of experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention in a large-scale business.
  • Clinical laboratory experience desired, with a strong understanding of hospital and lab informatics systems.
  • Proven ability to manage influence through persuasion, negotiation, and consensus building, with a passion for revenue and growth in recurring revenue business models.
  • Excellent communication and presentation skills, with a demonstrated desire for continuous learning and improvement.
What We Offer:

At BD, we offer a dynamic and supportive work environment, with opportunities for growth and development. We're committed to helping our employees achieve their full potential and make a meaningful impact in the world of healthcare.



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