Veterinary Client Service Representative
1 week ago
Ethos Veterinary Health is a leading network of specialty and emergency hospitals across North America, dedicated to providing compassionate, unparalleled care and rewarding careers. Our team of over 1,500 specialized doctors utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver exceptional care to nearly 2 million pets annually.
Responsibilities- Welcome clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding MVES/OVES services and practices
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with hospital legal requirements
- Assist with other administrative duties such as scanning, faxing, emailing, for example
- Support team to reach common goals
- Ability to recognize and seek guidance in all client-related cases where protocol does not apply
- Excellent interpersonal skills and able to develop and maintain positive working relationships with others
- Have a fundamental knowledge of windows based computer programs
- Proven effective communication and the ability to multitask and prioritize
- Willing and able to provide exceptional customer service
- A motivated and dedicated individual who is self-motivated to provide exceptional service
- 401(k) matching
- Employee assistance programs
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Tuition discounts and assistance available toward an Accredited Veterinary Technology Programs and Practice Management Program
- Shift Differentials
- Quarterly Bonus Program
- Uniform Allowance
- Paid Time Off
- Medical/Dental/Vision
- Short/Long term Disability
- Life Insurance
- Pet Insurance
- Generous Employee Pet Discount
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