Veterinary Client Service Representative

1 week ago


Kansas City, Kansas, United States Ethos Veterinary Health Full time
About Us

Ethos Veterinary Health is a leading network of specialty and emergency hospitals across North America, dedicated to providing compassionate, unparalleled care and rewarding careers. Our team of over 1,500 specialized doctors utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver exceptional care to nearly 2 million pets annually.

Responsibilities
  • Welcome clients in a friendly, helpful, and compassionate manner
  • Prepare and review documents and medical records accurately and completely
  • Educate and advise clients regarding MVES/OVES services and practices
  • Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
  • Process invoices and payments accurately
  • Update and maintain client/pet records and files in accordance with hospital legal requirements
  • Assist with other administrative duties such as scanning, faxing, emailing, for example
  • Support team to reach common goals
  • Ability to recognize and seek guidance in all client-related cases where protocol does not apply
About You
  • Excellent interpersonal skills and able to develop and maintain positive working relationships with others
  • Have a fundamental knowledge of windows based computer programs
  • Proven effective communication and the ability to multitask and prioritize
  • Willing and able to provide exceptional customer service
  • A motivated and dedicated individual who is self-motivated to provide exceptional service
Benefits
  • 401(k) matching
  • Employee assistance programs
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Professional development assistance
  • Tuition discounts and assistance available toward an Accredited Veterinary Technology Programs and Practice Management Program
  • Shift Differentials
  • Quarterly Bonus Program
  • Uniform Allowance
  • Paid Time Off
  • Medical/Dental/Vision
  • Short/Long term Disability
  • Life Insurance
  • Pet Insurance
  • Generous Employee Pet Discount


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