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Client Relations Coordinator

2 months ago

Fort Wayne, Indiana, United States Don Ayres Honda Full time

Join our team as a Customer Service Admin and be part of a thriving environment dedicated to excellence in customer satisfaction. At Don Ayres Honda, we pride ourselves on being recognized as a premier workplace, fostering a culture of support and growth for our employees.

About Us:
Don Ayres Honda is one of Indiana's leading automotive dealerships, celebrated for our commitment to providing exceptional service and a rewarding work atmosphere. We are on the lookout for motivated individuals who are eager to contribute to our mission of delivering outstanding customer experiences.

Key Responsibilities:

  • Welcome customers at the service desk with a friendly demeanor.
  • Process various forms of payment, ensuring accurate record-keeping.
  • Manage cash register operations and perform daily reconciliations.
  • Assist with documentation related to insurance and warranty claims.
  • Calculate invoices and manage technician compensation based on service advisor input.
  • Issue receipts and provide change to customers efficiently.
  • Support in generating customer vehicle history reports.
  • Handle returns and process refunds or credits as necessary.
  • Address customer inquiries and complaints with professionalism, escalating issues when needed.
  • Maintain organized records of repair orders and related documents.
  • Provide administrative support to the service and parts departments.
  • Assist in maintaining the filing system for the service department.
  • Perform additional tasks as assigned to support team objectives.

Qualifications:

  • High School diploma or equivalent.
  • Strong background in customer service.
  • Proficient in technology and computer applications.
  • Excellent verbal and written communication skills.
  • Dependable and punctual with a positive attitude.
  • Dedicated to delivering top-notch customer service.
  • Able to thrive in a dynamic and fast-paced environment.
  • Strong organizational and time management abilities.
  • Professional appearance and a solid work ethic.
  • Valid Driver's License with a clean driving record.
  • Willingness to undergo a pre-employment drug screening and background check.

Employee Benefits:

  • Competitive salary.
  • Comprehensive health insurance.
  • Short-term disability coverage.
  • Life insurance options.
  • Paid time off.
  • 401(k) plan with matching contributions.
  • High-energy work environment.
  • Closed on major holidays.
  • Employee discounts available.
  • Extensive training and professional development opportunities.
  • Supportive leadership committed to your success.
  • Immediate and ongoing training to ensure your effectiveness in the role.

Work Schedule:

  • Regular hours from Monday to Friday.
  • Occasional Saturday shifts with a day off during the week.

Don Ayres Honda is proud to be an Equal Opportunity Employer, committed to fostering an inclusive workplace.