Patient Experience Coordinator
6 days ago
We are a fast-growing, unique, and team-oriented company that prioritizes the well-being of our employees and patients. Our mission is to provide exceptional care and support to men of all ages, helping them achieve their goals and become the best version of themselves.
Job SummaryWe are seeking a highly motivated and charismatic Patient Experience Coordinator to join our team in West Des Moines, Iowa. As a key member of our front office support team, you will be responsible for creating a positive and personalized experience for our patients, ensuring seamless clinic flow, and providing exceptional customer service.
Key Responsibilities- Provide outstanding patient care and build lasting relationships through effective communication and empathy.
- Maximize clinic efficiency by scheduling appointments, managing patient flow, and ensuring timely check-ins.
- Develop and maintain a deep understanding of our products and services, serving as a trusted resource for patients and clinical staff.
- Collaborate with the clinical team to ensure every patient visit is a positive experience, addressing any concerns or issues promptly.
- Meet face-to-face with new and existing patients to discuss treatment programs, financials, and answer questions.
- Utilize computer programs such as ECW, Hubspot, and Quest to manage patient data, scheduling, and communication.
- Monitor patient progress, follow up on missed appointments, and address any deviations from treatment plans.
- Order medication and supplies according to clinic protocols, maintaining accurate inventory counts.
- Stay organized, prioritize tasks, and maintain a professional demeanor in a fast-paced environment.
- Exceptional people skills, with a strong ability to build rapport with patients and colleagues.
- Proficiency in EMR, Microsoft Office, Hubspot, and scheduling/texting platforms.
- Above-and-beyond customer service, with a focus on patient satisfaction and loyalty.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Previous sales experience, with a proven track record of success.
- Competitive salaries and benefits package.
- Opportunities for growth and development within the company.
- PTO accrual, health, vision, and dental insurance, with HSA and FSA options.
- Employee appreciation and recognition programs.
- 401K option, Limitless Male clothing discounts, and company-paid LTD and employee life insurance.
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