Senior Escalations Representative

3 weeks ago


West Des Moines, Iowa, United States Randstad Full time
Senior Escalations Representative

Randstad is seeking a skilled Senior Escalations Representative to join our team. As a key member of our financial services team, you will be responsible for resolving complex customer complaints in a timely and professional manner.

Key Responsibilities:
  • Receive and review customer complaints, conducting thorough research and investigation to identify root causes.
  • Work within our case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements, policies, and standards.
  • Communicate with customers via phone and in writing, providing clear and concise resolutions to their concerns.
  • Interact with internal and external customers to obtain additional information and resolve issues efficiently.
  • Provide exceptional customer service, ensuring a positive experience for all customers.
Requirements:
  • 3+ years of experience in a customer-facing role within the financial services industry.
  • Strong research and analytical skills, with the ability to identify and resolve complex issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
What We Offer:
  • A comprehensive benefits package, including health, incentive, and recognition programs.
  • A competitive salary range of $27-$27.82 per hour.
  • The opportunity to work with a world-leading recruitment agency, with a reputation for excellence and customer satisfaction.

Randstad is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of background or experience.



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