Customer Service Representative

2 weeks ago


Des Moines, Iowa, United States Infosys Limited Digital Full time
Job Summary

We are seeking a highly skilled and customer-focused Senior Process Associate to join our team at Infosys McCamish. As a Senior Process Associate, you will be responsible for delivering exceptional customer service to our clients, providing accurate and timely responses to their inquiries, and utilizing multiple department systems to provide comprehensive information.

Key Responsibilities
  • Manage large volumes of inbound calls in a timely and efficient manner
  • Identify customer needs, clarify information, research issues, and provide solutions
  • Provide excellent customer service by responding to email and phone requests
  • Escalate complex issues to designated levels to ensure customer satisfaction
  • Execute transaction processing to meet timeliness and quality standards
  • Work collaboratively with the team to meet service and quality standards
  • Build sustainable relationships with customers by going above and beyond their expectations
  • Complete internal and external training for new or revised processes as needed
Requirements
  • High School Diploma or GED Equivalent
  • At least 1 year of experience in a customer service role
  • Intermediate level of experience with Microsoft Outlook, Excel, and Word
  • Proven track record of working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines
  • Excellent service orientation and work ethic
  • Ability to work independently with minimal direction
  • Excellent interpersonal skills, internal and client-facing
  • Strong analytical, organizational, and communication skills
About Us

Infosys McCamish is a leading provider of business process management services, with a proven track record of delivering high-quality solutions to our clients. We are committed to providing a positive and inclusive work environment, and we are seeking talented individuals who share our values and are passionate about delivering exceptional customer service.



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