Customer Service Representative

4 weeks ago


West Des Moines, Iowa, United States EquiTrust Full time
Job Summary

The Inforce Customer Support Senior Agent plays a vital role in delivering exceptional customer service to our clients. As a key member of our team, you will be responsible for providing timely and accurate responses to customer inquiries, resolving complex issues, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information to ensure customer satisfaction.
  • Issue Resolution: Identify and resolve complex customer issues, escalating them to management as needed.
  • Record Keeping: Maintain accurate records of customer interactions and transactions in our contact center database.
  • Training and Development: Participate in training programs to enhance your skills and knowledge, and assist in training new team members.
  • Process Improvement: Collaborate with the department manager to identify areas for process improvement and implement changes to enhance efficiency and effectiveness.
Requirements
  • Education: High School Diploma or Equivalent required.
  • Experience: 1 year of Life, Annuity, or other financial services contact center experience required.
Working Conditions

This is a full-time position with no travel required. EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program.



  • Des Moines, Iowa, United States Acro Service Corp Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Acro Service Corp.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide top-notch service to our customers.Key ResponsibilitiesRespond to customer...


  • Des Moines, Iowa, United States Acro Service Corporation Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Acro Service Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer...


  • Des Moines, Iowa, United States Service Legends Full time

    Unlock Your Potential as a Service LegendAre you ready to take your customer service skills to the next level? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!About Service LegendsAt Service Legends, we're passionate about delivering exceptional customer experiences that leave a lasting...


  • West Des Moines, Iowa, United States Strategic Staffing Solutions Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Strategic Staffing Solutions. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Job Summary:The ideal candidate will have a strong...


  • Des Moines, Iowa, United States Service Legends Full time

    Job Title: Customer Service AgentWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Service Legends. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Respond to incoming service and...


  • West Des Moines, Iowa, United States Strategic Staffing Solutions Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Strategic Staffing Solutions. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer...


  • West Des Moines, Iowa, United States Watercress Financial Group LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Watercress Financial Group LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling high volumes of incoming customer calls, and addressing all account-related...


  • West Des Moines, Iowa, United States Bob Smith - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a representative, you will play a key role in establishing and maintaining strong relationships with our customers, providing them with exceptional service and support.Responsibilities:Develop and maintain customer...


  • West Des Moines, Iowa, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...


  • West Des Moines, Iowa, United States EquiTrust Full time

    {"title": "Customer Service Representative", "content": "Job SummaryThe Inforce Customer Support Senior Agent plays a vital role in providing exceptional customer service to our clients. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for our customers.Key...


  • Des Moines, Iowa, United States Acro Service Corp Full time

    Job Title: Call Center SpecialistAt Acro Service Corp, we are seeking a highly skilled Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and other communication channels.Key Responsibilities:Respond to customer inquiries and...


  • West Des Moines, Iowa, United States Watercress Financial Group LLC Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess strong communication skills, a solid understanding of financial products and services, and the ability to work in a fast-paced call center environment.ResponsibilitiesProvide account-level information to...


  • West Des Moines, Iowa, United States Bank Northwest Full time

    Job SummaryBank Northwest is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.Key ResponsibilitiesProvide prompt, efficient, and...


  • West Des Moines, Iowa, United States Bank Northwest Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bank Northwest. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.Key ResponsibilitiesProvide prompt, efficient,...


  • West Des Moines, Iowa, United States Kelli Kerton - State Farm Agent Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing them with exceptional service and support.Key ResponsibilitiesEstablish and maintain customer...


  • West Des Moines, Iowa, United States Farm Bureau Financial Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and agents, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide first-call resolution...


  • West Des Moines, Iowa, United States Equifax Full time

    At Equifax, we are seeking a skilled Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service to our clients through phone, email, and other communication channels.Key Responsibilities:Validate and complete customer data through phone, fax, or email...


  • Des Moines, Iowa, United States Service Legends Full time

    Service Legends is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service team, you will be responsible for delivering exceptional customer experiences through timely and effective communication. Your primary duties will include: * Responding to incoming client calls and scheduling appointments with...


  • West Des Moines, Iowa, United States CorVel Healthcare Corporation Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at CorVel Healthcare Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and providers, ensuring that their inquiries are addressed in a timely and professional manner.Key...


  • West Des Moines, Iowa, United States Walman Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Walman Optical Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.Key...