Senior Escalations Specialist

2 weeks ago


West Des Moines, Iowa, United States Wells Fargo Full time
Job Description

We are seeking a highly skilled Senior Escalations Representative to join our team at Wells Fargo.

About the Role:

As a Senior Escalations Representative, you will play a critical role in supporting less experienced individuals in providing resolutions for client inquiries and complaints.

Key Responsibilities:

  • Determine appropriate course of action and conduct investigative steps to fully identify customer issues.
  • Perform complex administrative and customer service tasks to resolve escalated issues.
  • Collaborate with internal stakeholders to ensure timely and effective resolution of customer complaints.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

At Wells Fargo, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Join Our Team:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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