Roark Retail Store Associate

2 weeks ago

Berkeley, California, United States Olukai-kaenon-melin-roark Full time
Job Title: Roark Retail Store Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Store Associate at our Berkeley location. As a key holder, you will be responsible for providing exceptional customer service, managing store operations, and contributing to the success of our adventure lifestyle brand.

Responsibilities:
  • Assist the Store Manager in driving sales and business results through a premium guest experience, employee relations, and operations aligned with Roark Culture and Retail Operating Principles.
  • Execute standard store product flow, restocking, and daily store maintenance as directed by the Store Management.
  • Uphold visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.
  • Oversee Cashwrap & POS procedures, reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
  • Open and Close the store following standard operating procedures for this process.
  • Engage with new customers, build immediate and lasting rapport, and provide highest level of hospitality and customer service.
  • Independently problem solve and resolve customer issues while maintaining a calm composure, even in high stress situations.
  • Maintain a clean and presentable retail floor, ensure store concepts & visual standards, and assist with back of house duties including receiving and placing product.
Requirements:
  • Minimum of one year of experience in sales and merchandising (preferably retail goods) with closing and opening responsibilities.
  • Preferred proficiency/knowledge in action sports, climbing, camping activities, and a passion for the outdoors.
  • Computer skills to include operating POS sales (Shopify).
  • Ability and willingness to work weekends, evenings, and holidays as needed.
  • Self-motivated leader with strong entrepreneurial skills.
  • Shows elevated communication skills and can tailor style to suit the audience.
  • Innate guest centric mindset.
  • Ability to engage with new customers and build immediate and lasting rapport.
  • Strong interpersonal and communications skills both verbal and written, strong independent work ethic, excellent time management skills, organizational abilities.
  • Creative and adaptable team player with a winning and positive attitude.
  • Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs.
Compensation:

We offer a competitive compensation package (hourly with benefits), discounts on the latest Roark Revival products, and a dynamic work environment that values a diverse, inclusive, and entrepreneurial workforce and culture.

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