Social Media Engagement Specialist

2 weeks ago


Albany, New York, United States Aram Meem Full time
Job Overview

Aram Meem is a prominent online platform specializing in food ordering and delivery services. We pride ourselves on our extensive network of partners throughout the region, dedicated to providing a seamless experience for our customers.

At Aram Meem, we strive to enhance customer satisfaction by connecting them with a diverse array of service providers. Our team is our greatest asset, representing a variety of backgrounds and expertise, which we believe is crucial to our success.

We are currently seeking a Social Media Moderator to become a vital part of our dynamic team. If you possess the necessary skills and experience, we would be eager to consider your application.

Key Responsibilities:

  • Oversee community interactions: Engage with and manage customer inquiries across various social media and online platforms, ensuring timely responses.
  • Monitor brand sentiment and health, ensuring a positive online presence.
  • Analyze engagement metrics and propose innovative strategies to enhance processes.
  • Collaborate with other departments to report and escalate issues as needed.
  • Adhere to social media policies and guidelines.
  • Create and develop engaging content and scripts as required.
  • Publish content when necessary.
  • Undertake additional tasks as directed by management.

Qualifications:

  • Strong communication abilities.
  • Proficient in both English and Arabic, with excellent verbal and written skills.
  • Familiarity with computer applications, particularly MS Office.
  • A minimum of 6 months of relevant experience in a similar position.
  • A degree or diploma in a related field.
  • A proactive mindset and the ability to thrive in a collaborative environment.

Additional Information:

  • Shifts and days off will be scheduled accordingly.

What We Provide:

  • Competitive salary and benefits package.
  • Modern work environment.
  • Comprehensive medical insurance for employees and their immediate families.

We encourage interested candidates to submit their CV in English. All applications will be handled with the utmost confidentiality.



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