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Service Excellence Manager

2 months ago

Jamaica, New York, United States Compass Group, North America Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Compass Group, North America. As an Operations Manager, you will be responsible for the effective execution of service, ensuring that our high standards of excellence are met.

Key Responsibilities:
  • Hiring and Development: Hire, train, and develop all front-of-house restaurant staff in fine dining service standards.
  • Scheduling and Administration: Maintain schedules, payroll, and other administrative support to maintain food and beverage cost controls, including inventory and pars.
  • Communication and Teamwork: Organize and conduct pre-shift and departmental meetings daily, maintaining communication with all departments to ensure customer service needs are met.
  • Service Delivery: Create seating charts and station assignments daily, following up with support staff on daily expected business.
  • Reservation Management: Maintain all reservation systems and books to accommodate business demands.
  • Quality Control: Create side work assignments and ensure completion with wait staff, maintaining the highest level of service to clients/guests, ensuring their satisfaction.
  • Cleanliness and Presentation: Maintain the cleanliness and presentation of the dining room area.
  • Client/Guest Relations: Investigate and resolve all client/guest complaints in a timely, professional, and diplomatic manner.
Preferred Qualifications:
  • Education: Bachelor's Degree in Hospitality or equivalent fine dining experience.
  • Experience: Six to eight years of upscale fine dining experience, with at least three years of management experience.
  • Cash Handling: Ability to handle cash and reconcile cash banks and POS systems.
  • Leadership: Ability to hire, develop, train, coach, and counsel hourly associates.
  • Event Planning: Ability to plan, market, and execute special events/promotions.
  • Budgeting: Ability to monitor and track budgets and expenditures.
  • Communication: Excellent written and verbal communication skills.
  • Customer Service: Excellent knowledge of customer service techniques and current service standards.
  • Integrity: Conformity to the highest standards of personal integrity and ethical behavior.
  • Appearance: Professional appearance and demeanor required.