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Customer Service Lead

1 month ago

Jamaica, New York, United States Burlington Full time

As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service. You will be the face of our company, interacting with customers to create a positive shopping experience and proactively solving problems professionally and efficiently.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy to drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

We offer a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.