Customer Service Ambassador

4 weeks ago


Charlotte, North Carolina, United States Superica (Strawberry Hill) Full time
Service Assistant Role at Superica

At Superica, we're passionate about serving our guests with dignity, respect, and care. Our core philosophy is to treat our team members with the same kindness and respect we show our guests. As a Service Assistant, you'll be part of a dynamic team that's dedicated to providing an exceptional dining experience.

Key Responsibilities:
  • Support the restaurant team in delivering exceptional service to our guests.
  • Anticipate guests' needs and provide expertly served beverages and dining experiences.
  • Work calmly and efficiently under pressure, following a checklist and performing assigned steps of service.

What We Offer:
  • Competitive pay - $5.15/hr. + tips
  • A supportive culture and ethical work environment
  • Dynamic performance-based raises and promotions
  • Family time on most major holidays
  • Dining discounts at all Rocket Farm Restaurants
  • Rocket Farm University: specialized leadership classes and personalized support for career advancement
  • Employee-led Mentorship programs, Advisory Council and Safety Committee
  • Additional benefits after 1-year of employment: Paid Time Off, Childbirth Recovery Leave and Parental Leave
  • Major Medical, Dental, Vision, and Life Insurance

About Us:
Superica brings sunshine to the Queen City's Strawberry Hill neighborhood, with an Old-West inspired, relaxed yet upbeat vibe and Tex-Mex cuisine served over brunch, lunch, dinner, and the city's best margaritas. We're seeking a hard-working Service Assistant to join our team in Strawberry Hill.

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