Teller - Customer Service Representative

6 days ago

Plainfield, New Jersey, United States Wells Fargo Full time

About Wells Fargo

We're a leading financial services company that's committed to helping our customers achieve their financial goals. At Wells Fargo, we believe that a meaningful career is about finding all the elements that help you thrive, in one place.

Why Work with Us?

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We're recognized for our commitment to diversity, equity, and inclusion, and we're proud to be a top workplace for career growth.

About the Role

We're seeking a Teller to join our Consumer, Small & Business Banking division. As a Teller, you'll play a critical role in providing exceptional customer service and helping our customers achieve their financial goals. You'll work closely with our customers to understand their needs and provide personalized solutions to meet those needs.

Key Responsibilities

  • Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Receive direction from managers and exercises judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers financial needs

Requirements

  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bilingual speaking and listening proficiency in Spanish/English

Desired Qualifications

  • 6+ months of experience interacting with people, demonstrated through work, military, or education
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and team members
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A supportive and inclusive work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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