Technical Support Specialist

2 weeks ago


Tukwila, Washington, United States Insight Global Full time

Position: Technical Support Specialist

Location: Onsite

Contract Duration: Temporary with potential for extension

Compensation: Competitive hourly rate based on experience

ROLE OVERVIEW

The Technical Support Specialist serves as the initial point of contact for all technology-related inquiries and issues within the organization. This role encompasses support for various devices including computers, printers, telecommunication systems, software applications, and network connectivity. The specialist is responsible for addressing first-level technical problems, primarily resolving issues via telephone support when feasible. The focus is on assisting users with general technology usage, common peripherals, operating systems, and standard applications utilized by the organization.

KEY RESPONSIBILITIES

This position is characterized by a high degree of interaction with users, providing tier-one support. Technical issues that exceed the specialist's expertise will be redirected to the appropriate IT personnel through a ticketing system.

ESSENTIAL QUALIFICATIONS AND SKILLS

The following qualifications and skills are essential for success in this role:

Required Skills:

  • Exceptional interpersonal and customer service abilities, demonstrating patience and professionalism.
  • Proficient in diagnosing basic hardware and software challenges with computers, printers, and peripherals, along with executing minor repairs.
  • Capable of troubleshooting issues through phone and remote support.
  • Adept at interpreting and applying detailed technical documentation and instructions.
  • Skilled in creating clear and concise documentation, user manuals, and reports.
  • Effective verbal and written communication skills.

Knowledge and Proficiency in:

  • Microsoft Windows Operating Systems, including the latest versions.
  • Microsoft Office Suite, encompassing Word, Excel, Outlook, PowerPoint, and others.
  • Antivirus and anti-malware solutions.
  • Help Desk ticketing and tracking systems.

Benefits for this position will commence after a specified period of employment and include comprehensive medical, dental, and vision coverage, as well as options for health savings accounts and retirement plans with employer contributions. Employees in this role are also eligible for paid sick leave and other forms of paid time off as mandated by applicable regulations.



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