Production Support Specialist
21 hours ago
To ensure seamless production flow, we are seeking a skilled Production Support Specialist to coordinate and expedite repair parts while maintaining quality, on-time delivery, and customer awareness. This role requires effective communication through phone, email, and fax to update expectations on revised delivery dates.
Key Responsibilities
• Expedite and communicate with stakeholders when expected delivery dates are missed on production statuses: Awaiting Assignment, Dispatched to Technician, Being Repaired, Awaiting Parts, Parts Research, Parts Ordered, QA Further Evaluation, and BER Evaluation.
• Enhance and improve communication processes to ensure customers receive all available options through purchasing, sales, and engineering as required.
• Manage a process to ensure follow-up has been completed and the customer is satisfied that all available resources have been utilized.
• Assist in data research and fact-finding to meet technician monthly performance review and metric schedule requirements.
• Collaborate with Repair Production Team Leaders and Technicians on inventory management to and from production processes.
Requirements
• Strong organizational and management skills are essential.
• General knowledge of Windows-based software, including Microsoft Word, Excel, and Outlook.
• Ability to work effectively in a team environment with a focus on department growth and process improvement.
• Excellent communication skills, strong computer proficiency, and ability to multitask are required.
• Attention to detail and problem-solving abilities are essential for success in this role.
Physical Demands
This role requires occasional sitting, reaching, and climbing, as well as frequent walking and lifting up to 25 pounds.
Education and Experience
A High School Diploma or equivalent is required, with one to three years of related experience and/or training preferred. Technical or industrial product knowledge is a plus.
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