Customer Service Representative

4 weeks ago

Richmond Heights, Virginia, United States Hendrick Automotive Group Full time

Job Summary: We are seeking a highly motivated and organized Part Time Receptionist to join our team at Hendrick Chevrolet Buick GMC in Richmond, VA. As a Receptionist, you will play a vital role in providing exceptional customer service and ensuring a positive experience for our customers.

Key Responsibilities:

  • Answer incoming calls in a professional and courteous manner.
  • Direct calls to the appropriate department or person.
  • Greet customers as they enter the dealership showroom.
  • Direct customers to the appropriate department or person.
  • Maintain CSI at or above company standards.
  • Maintain an organized, clean, and safe work area.
  • Participate in required training.
  • Record all hours worked accurately in company timekeeping system.
  • Follow Safeguards rules and regulations.
  • Demonstrate the Company's Core Values.
  • Comply with Company policies and procedures.
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

High School Diploma or equivalent.

Experience:

Previous customer service or administrative experience in a high-volume environment desired.

Skills:

Strong organizational skills and interpersonal skills required.

Computer Skills:

Basic computer skills to utilize the timekeeping system. Basic knowledge of Microsoft Office Products.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers, managers, and employees.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

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