IT Support Specialist

1 week ago


Saint Joseph, Missouri, United States IDR, Inc. Full time

IDR, Inc. is in search of a Technical Support Analyst to support our esteemed clientele. This role is ideal for individuals eager to contribute to a dynamic and collaborative work environment.

Position Overview for the Technical Support Analyst:

We are seeking a motivated professional who is enthusiastic about developing their skills within a large organization. The ideal candidate will possess a bachelor's degree in any discipline, with a strong interest or background in Information Technology. This position emphasizes exceptional interpersonal skills and a commitment to customer satisfaction. You will provide internal support for numerous locations nationwide, handling tasks such as password resets, network diagnostics, printer installations, and software assistance. You will collaborate with a team of approximately 15 to 20 Level 1 Support Technicians. Our senior management prioritizes internal promotions, offering significant opportunities for career advancement.

Required Skills for the Technical Support Analyst:

  • Strong customer service orientation with excellent communication abilities
  • Proficient in Microsoft Office 365
  • Experience in an IT support capacity (Network/Hardware)
  • Basic troubleshooting skills (e.g., password resets, printer setup and troubleshooting, end-user connectivity support, network diagnostics)
  • Bachelor's degree

Benefits of the Position:

  • Competitive salary and compensation package
  • Comprehensive benefits including medical, vision, dental, and more
  • Opportunity to work with a leading organization in the industry
  • Supportive and collaborative work culture

Why Choose IDR, Inc.?

  • Over 20 years of proven experience across four major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager focused on your success
  • Comprehensive medical, dental, vision, and life insurance options
  • Recognized as a Best of Staffing Client and Talent Award winner for ten consecutive years


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