Patient Access Representative

2 weeks ago


Pasadena, California, United States Huntington Hospital Full time

Huntington Hospital is a nationally recognized healthcare leader with a commitment to providing equitable, high-quality care to all members of our community. As a Patient Access Representative, you will play a critical role in ensuring a positive patient experience. Your responsibilities will include working with physician offices, ancillary departments, Case Management, and Business Office to provide exceptional customer service. You will be expected to float to all areas within Patient Access, greeting patients with a courteous and professional demeanor to obtain feedback on their hospital experience. To be successful in this role, you will need to possess strong organization and customer service skills, as well as excellent analytical skills and proficiency with Microsoft applications. A high school diploma or equivalent is required, with some college experience preferred. A minimum of three years of experience in healthcare financial counseling is preferred, with a strong focus on conflict management and service recovery. If you are a motivated and detail-oriented individual who is passionate about delivering world-class care, we encourage you to apply for this exciting opportunity. Compensation Range: $27.60 / Hour depending on qualifications and experience. Department: 856000 Admitting Expectations: This role is responsible for working with physician offices, Huntington's ancillary departments, Case Management, and Business Office to provide an exceptional patient experience. The position has a strong focus on outstanding customer services skills, exceptional verbal and written communication, conflict management and service recovery and service attitude. Works with minimal supervision, always projecting a positive, and upbeat attitude. EDUCATION: High school diploma or equivalent. Some college experience preferred EXPERIENCE/TRAINING: Minimum three years of experience five years preferred, in healthcare financial counseling preferred. Must have strong organization and customer service skills. SKILLS: Typing 35 wpm required. Excellent analytical skills and proficient with Microsoft application (Outlook and Excel). Must pass competency tests on a regular basis. Worker Type: Regular Full time Shift: Days



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