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Consumer Service Representative
2 months ago
POSITION TITLE: Customer Experience Specialist
DEPARTMENT: Customer Experience
REPORTING TO: Sales Manager
COMPANY: Graves Foods is a prominent food distribution company in the Midwest, dedicated to delivering outstanding customer service. We recognize that exceptional employees are the cornerstone of our success.
ROLE SUMMARY:
The Customer Experience team is responsible for delivering top-notch service by managing customer orders, resolving order-related issues, and providing timely updates on delivery schedules. Team members must exhibit strong multitasking abilities, maintain organization, and demonstrate a proactive, professional attitude.
KEY RESPONSIBILITIES:
- Manage and process customer orders efficiently.
- Provide updates on order statuses to customers.
- Ensure accuracy in order processing.
- Gather and enter orders received through various communication channels.
- Build and sustain positive relationships with clients.
- Meet departmental deadlines consistently.
- Inform clients about product availability and suggest suitable alternatives when necessary.
- Assist customers in resolving issues via phone and email.
- Collaborate with procurement to alert customers about low stock items.
COLLABORATIVE RELATIONSHIPS:
- Procurement Team
- Logistics Department
- Inventory Management
- Sales Team
ESSENTIAL SKILLS:
- Excellent verbal and written communication abilities.
- Strong organizational skills with a keen attention to detail.
- Ability to address and resolve customer concerns effectively.
- Self-motivated and capable of working independently.
- Proficient in building and maintaining effective working relationships.
- Customer service-oriented with strong phone etiquette.
- Proficient in Microsoft Office Suite.
- Adept at prioritizing tasks and making informed decisions.
EDUCATIONAL BACKGROUND:
- Minimum of 2 years of experience in customer service.
- High school diploma or equivalent qualification.
WORK ENVIRONMENT:
This position is situated in a professional office setting with standard office equipment and conditions.
PHYSICAL REQUIREMENTS:
To perform the essential functions of this role, the following physical demands may be required:
- Ability to sit or stand as necessary.
- Walking on flat surfaces throughout the workday.
- Reaching or lifting documents above shoulder height or below waist level.
- Lifting items weighing up to 25 pounds.
OTHER CONSIDERATIONS:
This job description is not exhaustive and may be subject to change. Duties and responsibilities may evolve as needed.
Equal Opportunity Statement:
Graves Foods is proud to be an Equal Opportunity and Affirmative Action employer, considering qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under applicable laws.
