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Regional Quality Assurance Manager

2 months ago

Boise, Idaho, United States MAXIMUS Full time
Role Overview & Expectations

Be part of a meaningful mission

Maximus is a worldwide organization dedicated to delivering health and employment services to millions annually. In the UK, we employ approximately 5,000 individuals who contribute to services that significantly affect people's lives. Our work encompasses assessments, health services, employability programs, and specialized support, all aimed at making a difference with compassionate professionals.

The Area Quality Assurance Lead is a pivotal clinical position within our operational framework.

Compensation Details

Non-London: £46,800

London: £54,700
  • Collaborates closely with the National Clinical Audit Lead to comprehend the necessary quality benchmarks.
  • Accountable for ensuring compliance with the CHDA clinical quality assurance framework.
  • Oversees the execution of the clinical quality assurance program within their designated area, including managing formal audit activities.
  • Ensures that Healthcare Professionals (HCPs) and Clinical Standards Practitioners are well-versed in the QA criteria.
  • Conducts clinical audits and case evaluations as needed.
  • Mentors and evaluates the performance of Clinical Standards Practitioners and HCPs in their case review and formal clinical audit tasks.
  • Gathers local trends and reports findings to the national clinical audit lead to formulate solutions for continuous improvement in clinical standards.
  • Engages in discussions with area colleagues and the national clinical advisory team to exchange knowledge and best practices, driving enhancements across CHDA.
  • Completes sufficient assessments to uphold professional registration and adapts flexibly to the organization's needs.
  • Serves as a registered healthcare practitioner (nurse, physician, physiotherapist, occupational therapist) in a CHDA assessment center or similar environment.
  • Demonstrates effective collaboration within a multidisciplinary team and fosters positive relationships with medical and administrative staff.
  • Applies professional expertise and manages personal accountability in line with the governing body's Code of Conduct.
  • Adheres to all continuous professional development requirements.
  • Effectively coaches and mentors HCPs to enhance and sustain performance standards.
  • Ensures that professional practice standards and best practices are upheld across all work areas.
  • Delivers productivity and quality standards as agreed upon between the Center and the DWP, responding constructively to feedback.
  • Qualification to deliver Stage 3 training is advantageous.
  • Qualified to conduct CHDA case audits and provide guidance on writing reports that meet high standards.
  • Exhibits flexibility and adaptability.
  • Understands, anticipates, and meets immediate and medium-term client needs.
  • Collaborates effectively with others to foster a performance-driven culture.
  • Communicates proficiently in both verbal and written forms, tailoring communication to the audience's needs, and interacts constructively with diverse groups.
  • Maintains professionalism in challenging interactions.

Commitment to Diversity

Maximus is dedicated to fostering a culture of diversity, equity, and inclusion throughout the recruitment process. We recognize that feeling included significantly impacts personal well-being and strive to ensure that all applicants are treated fairly, regardless of personal characteristics. Job advertisements will provide clear and accurate information to help potential candidates assess their suitability for the role.

We are proud to be a Disability Confident Leader, reflecting our commitment to the recruitment, retention, and career advancement of individuals with disabilities and long-term conditions. The Disability Confident scheme guarantees an interview for any applicant with a disability who meets the essential job criteria. When applying, candidates will find a question regarding their interest in the Disability Confident Guaranteed Interview Scheme. If eligible, they will be invited for an interview based on their qualifications. This application will be shared only with the hiring manager and local resourcing team. Maximus will consider reasonable adjustments for applicants who request them during the recruitment process.