Restoration Team Lead

3 days ago


Vincennes, Indiana, United States SERVPRO of West EvansvilleVincennes Full time
Job Summary

We are seeking a highly skilled and experienced Restoration Supervisor to join our team at SERVPRO of West Evansville/Vincennes. As a key member of our team, you will be responsible for overseeing the restoration process, ensuring customer satisfaction, and maintaining the highest level of quality control.

Key Responsibilities
  • Customer Experience: Manage customer interactions, ensure satisfaction, and track online reviews.
  • Team Supervision: Communicate clear expectations to restoration technicians, supervise their activities, and coordinate production processes.
  • Quality Control: Ensure quality control, identify safety hazards, and establish control measures to ensure the safety of occupants and workers.
  • Documentation: Maintain accurate and detailed job files to support services provided.
  • Project Management: Manage labor and consumable usage, protect assets, and use equipment and materials properly.
Requirements
  • Communication Skills: Effective written and oral communication, basic math, and computer skills.
  • Experience: Experience in cleaning and restoration preferred.
  • Education: High school diploma or equivalent.
  • Certifications: IICRC certifications preferred.
  • Physical Demands: Ability to lift 50 pounds regularly, occasionally up to 100 pounds with assistance, climb ladders, work at ceiling heights, and work in tight spaces.
  • Travel: Ability to travel locally and out of state when necessary.
  • Background Check: Ability to successfully complete a background check subject to applicable law.
Compensation

Starts at $16-18/hour based on experience, with possibility of overtime pay and increases based on merit.



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