Customer Engagement Associate
2 weeks ago
Position Overview
At Lancer Container Lines Ltd, we pride ourselves on being a leader in the beverage dispensing industry. Our commitment to innovation and excellence allows us to provide superior products and services to our clients globally.
We seek dedicated and enthusiastic individuals who are eager to contribute to our mission and grow within our dynamic organization.
Role Summary
The selected candidate will be responsible for managing sales orders, addressing customer inquiries, and ensuring smooth communication regarding order fulfillment and product availability.
Key Responsibilities
- Manage and process sales orders and modifications, including pricing inquiries and purchase order follow-ups.
- Utilize enterprise resource planning software to access customer data, confirm inventory levels, and execute purchase orders.
- Collaborate with Production Control to monitor order progress and delivery schedules.
- Verify customer credit status in coordination with the finance department and complete necessary documentation for credit transactions.
- Engage with Marketing to discuss forecast discrepancies and prepare monthly performance reports.
- Assist the Customer Service Manager during their absence, providing support as needed.
- Supply sales teams and clients with essential marketing materials, including brochures and catalogs.
- Maintain organized records of purchase order communications.
- Coordinate the evaluation of testing equipment for field assessments.
- Undertake additional responsibilities as assigned.
Qualifications
- Proficient in word processing and spreadsheet software (MS Word and Excel preferred).
- Strong verbal and written communication skills, with the ability to interact effectively across all organizational levels.
- Familiarity with the beverage dispensing sector and related equipment is advantageous.
- Accurate typing and data entry capabilities are essential.
- Demonstrated organizational and problem-solving skills.
- Technical aptitude to work with engineering teams to resolve customer technical issues.
- Knowledge of international shipping processes is beneficial.
- Bilingual abilities are preferred but not mandatory.
Education and Experience
- A High School Diploma or equivalent is required.
- Some college education in a business-related field is preferred.
- A minimum of two years of general office experience is required, with a focus on customer service being beneficial.
- Experience in B2B sales and account management is also required.
Equal Employment Opportunity
Lancer Container Lines Ltd is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, ensuring a respectful and inclusive workplace for everyone.
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