Front Desk Ambassador

3 weeks ago

Seattle, Washington, United States IHG Full time
About the Role

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest bookings, up-selling opportunities, and promote hotel services and amenities.
  • Handle cash and credit transactions, as well as process guest payments and refunds.
  • Ensure a smooth and efficient check-in and check-out process for guests, including issuing room keys and handling safety deposit boxes.
  • Stay up-to-date with hotel events and activities, and provide guests with information and recommendations.
  • Work collaboratively with colleagues to achieve team goals and objectives.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Proven customer service experience, preferably in a hotel or hospitality environment.
  • Ability to work a variety of shifts, including nights, weekends, and holidays.
  • High school diploma or equivalent required; college or university degree preferred.
  • Fluency in the local language is essential, with additional language skills a plus.

What We Offer:

  • A competitive salary and benefits package, including a great room discount and superb training.
  • The opportunity to work for a global hospitality leader, with a commitment to True Hospitality for Good.
  • A dynamic and supportive work environment, with opportunities for career growth and development.

About IHG Hotels & Resorts:

IHG Hotels & Resorts is a global hospitality company that is committed to delivering exceptional guest experiences and creating memorable moments for our guests. We are proud to be an equal opportunity employer, and we welcome applications from diverse candidates who share our values and commitment to excellence.

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