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Customer Experience Representative

2 months ago

United, United States Megan Chicone - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at Megan Chicone - State Farm Agent. As a key member of our team, you will play a vital role in providing exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Relationship Building: Forge lasting relationships with customers, proactively follow up to ensure continued satisfaction, and employ a customer-centric approach to guide clients through comprehensive insurance options.
  • Business Growth: Generate leads, coordinate appointments, and effectively market tailored products and services to meet diverse customer needs.
  • Team Collaboration: Work collaboratively with our team to achieve business objectives and provide exceptional customer service.
What We Offer
  • Competitive Compensation: Earn a competitive hourly rate plus commission/bonus.
  • Benefits Package: Enjoy a comprehensive benefits package, including 401k, health benefits, paid time off, and flexible hours.
  • Professional Development: Receive training and development opportunities to enhance your skills and advance your career.
  • Collaborative Environment: Work in a dynamic and supportive team environment that fosters growth and development.
Requirements
  • Marketing and Sales: Demonstrate a genuine interest in marketing products and services that align with customer needs and preferences.
  • Communication Skills: Possess exceptional communication skills across all channels, including written, verbal, and attentive listening.
  • Problem-Solving: Exhibit proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Technical Skills: Proficiency in learning and navigating computer functions efficiently.
  • Teamwork: Demonstrate a collaborative spirit, thriving in a dynamic team environment.