Digital Customer Experience Representative

4 weeks ago

Livonia MI United States Cintas Full time
Requisition Number: 185649

Job Description

Cintas is seeking a Digital Customer Experience Representative to provide world class customer service to each Cintas customer, internal and external. The Digital Customer Experience Representative will deliver this service through various channels - online portal, email, and escalated requests. The Digital Customer Experience Representative will adhere to the policies and procedures for digital management, attendance, quality, and issue resolution.

Key Responsibilities Include:
  • Client & Customer Management (External)
    Receive incoming messages to place orders and resolve customer issues. Support customers with empowered decision-making that balances the need of the business with the customer need. Inform customers of inventory availability, such as out-of-stock, discontinued, stock status, substitutions,

    forecasting, and product knowledge. Assist customers with returns, embroidery/emblem/logo inquires. Assist customers with any other issues applicable to the position.
    • Administration
      Process all orders that are received through mail and internet channels. Monitor and manage applicable reports. Enter comprehensive notes into the SAP computer system after assisting customers.
      • Performance Management
        Meet or exceed established department goals, including but not limited to service observations, errors, processing time, attendance, and corporate culture expectations (KPIs).

        Skills/Qualifications

        Required
        --- High School Diploma or GED equivalent required.

        Preferred
        • Two years' experience in a customer service position, online customer service, and business to business account support experience preferred.

          Cintas offers comprehensive and competitive medical, dental and vision benefits, featuring employee health care premiums that are 30% lower than the national average for our industry. One of our medical plan options is even offered at zero cost to our partners.

          Additionally, our employee-partners enjoy:
          --- Competitive Pay
          --- 401(k)/Profit Sharing/Employee Stock Ownership Program
          --- Disability and Life Insurance Packages
          --- Paid Time Off and Holidays
          --- Career Advancement Opportunities

          Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.

          Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY--- to open their doors with confidence every day by providing a wide range of products and services that enhance our customers' image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday -.

          To support our growth across North America, we're seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities-these are just a few benefits we're proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let's talk about how you'll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready--- for limitless opportunities at Cintas?

          Cintas Corporation is proud to be an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

          Job Category: Service
          Organization: Rental
          Employee Status: Regular
          Schedule: Full Time
          Shift: 1st Shift

          Nearest Major Market: Livonia
          Nearest Secondary Market: Detroit
          Job Segment: Customer Service Representative, ERP, SAP, Performance Management, Compliance, Customer Service, Technology, Human Resources, Legal

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