Customer Service Representative
2 weeks ago
The County of Chester is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Provide accurate and timely information to customers regarding our services and policies
- Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
- Develop and maintain a thorough knowledge of our services and policies to effectively respond to customer inquiries
- Utilize technology and tools to efficiently manage customer interactions and resolve issues
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Minimum 2 years of customer service experience; experience in a call center or customer-facing role a plus
- Excellent communication and interpersonal skills; ability to work effectively with diverse customer populations
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
- Basic computer skills and proficiency in Microsoft Office applications
- Experience working in a public sector or government agency
- Knowledge of customer service principles and practices
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive customer information
The County of Chester offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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