Retail Operations Supervisor

2 weeks ago


Cottonwood, United States Goodwill Industries International Inc Full time

Location: Retail Store

Position Overview:
As a Retail Operations Supervisor at Goodwill Industries International Inc, you will oversee the daily functions of the sales floor to support our mission of reducing unemployment. You will play a crucial role in managing store operations, enhancing customer experiences, and leading a dedicated team of associates.

Key Responsibilities:

  • Implement and manage retail operational strategies to meet financial and production objectives.
  • Monitor inventory levels and ensure optimal product presentation to maximize sales.
  • Control payroll and operational expenses to align with budgetary goals.
  • Deliver exceptional customer service and effectively resolve any customer concerns.
  • Maintain a clean and organized store environment that reflects our brand values.
  • Engage with local businesses and organizations to promote our mission.
  • Act as a community ambassador for Goodwill.
  • Lead daily sales floor operations and ensure staff are well-trained and performing their roles effectively.
  • Assist in complex transactions and customer service inquiries.
  • Ensure compliance with company policies and procedures among team members.
  • Travel to various locations as needed for training and support.
  • Collaborate with various departments to achieve business objectives and ensure adherence to regulations.
  • Foster a high-performing team through effective performance management and development initiatives.
  • Champion company culture and support change management efforts.
  • Perform additional duties as required.

Minimum Qualifications:

  • High School Diploma, GED, or equivalent experience.
  • Minimum of one year in Retail Management.
  • One year of customer service experience.
  • Proficient in Microsoft Office Suite.
  • Ability to pass background checks as required.
  • Proficient in English, both spoken and written.

Benefits:
We offer a comprehensive benefits package that includes multiple medical plans, dental and vision coverage, a 401K plan, paid time off, and more. Join a company recognized as a Best Place to Work and be part of a team that values diversity and success.



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