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Housekeeping Supervisor | Springhill Suites Cottonwood
4 months ago
Major Job Responsibility:
To achieve the highest quality of cleanliness for the hotel by directing and coordinating the housekeeping operation in accordance with the standards of Sunridge Hotel Group and the hotel.
Job Duties:
- Provides a clean, well maintained hotel by supervising the Laundry and Housekeeping operations
- Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy
- Coordinates availability of rooms with Guest Care Manager/General Manager
- Supervises the daily activities of the housekeeping staff
- Monitors the responses on customer comment cards; identifies problem areas and formulates solutions
- Conducts continual inspections to determine hotel's overall level of cleanliness; performs follow up
- Strives to promoting safety in your department.
- Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer rooms, rest room supplies, laundry supplies, machines, and equipment
- Schedules and supervises all rotational and special cleaning programs as required
- Secures keys in accordance with hotel's key management policy
- Supervises "Lost and Found"department
- Must achieve required threshold scores according to brand and Sunridge inspections.
- Meets and exceeds customer and team member expectations by providing service and teamwork
- Conducts training on a regular basis
- Provides staff with the skills training to provide value added service to customers
- Utilizes one-on-one training skills
- Monitors service and teamwork on a regular basis and counsels employees as needed
- Performs other duties as required to provide service and teamwork
- Maintains safe working conditions within department and hotel
- Ensures that all employees follow safety rules and procedures
- Takes corrective action where required to improve safety
- Assures that Housekeeping Department operates within approved budget
- Monitors performance of the department against approved budget; makes appropriate
- recommendations as necessary Controls operating and payroll costs of staff
- Contributes to the competitive status and profitability of the hotel by monitory industry trends and recommending appropriate actions to be taken
- Develops and implements techniques to improve the operation
- Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities
- Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction
- Selects, orients, and trains qualified employees
- Conducts effective employee meetings
- Determines, communicates, and monitors achievement of standards of performance on a timely basis
- Employs respectful discipline as required under supervision of general manager
- Adheres to hotel policies and procedures
- Attends work on time as scheduled
- Follows hotel grooming and dress standards
- Minimizes safety hazards by following all safety rules and procedures
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
- At all times projects a favorable image of Sunridge Hotel Group and the hotel to the public
- Performs such other ancillary and related duties as may be assigned.
- The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
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