Help Desk Support Specialist
1 day ago
Job Summary:
SET SEG is seeking a highly skilled and customer-focused Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing first-level support for all IT products and services, escalating complex issues to higher support levels when necessary.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, or in-person
- Troubleshoot and resolve technical issues with hardware, software, and network-related problems
- Collaborate with internal teams to resolve complex issues and improve user experiences
- Document and track customer interactions and issues in our service request system
- Develop and maintain self-help documentation to support customers
Requirements:
- Associate's degree or 2+ years of professional experience in a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
- Customer-focused character with a positive attitude
What We Offer:
- 100% employer-paid insurance (medical, dental, and vision)
- Paid Time off (PTO) and paid parental leave
- A collaborative and inclusive work environment
- Opportunities for professional growth and development
About SET SEG:
SET SEG is a non-profit company that provides workers' compensation and property/casualty services to Michigan public schools. We value a culture of mutual respect, where employees can learn from different perspectives and roles. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
-
Technical Support Specialist
1 week ago
Lansing, Michigan, United States MiHIN Full timeTechnical Support Specialist IAt MiHIN, we are seeking a highly skilled Technical Support Specialist I to join our Application Support Department. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Coordinate internal and external communications to...
-
Technical Support Specialist I
2 days ago
Lansing, Michigan, United States MiHIN Full timeTechnical Support Specialist IAt MiHIN, we are seeking a highly skilled Technical Support Specialist I to join our Application Support Department. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Coordinate internal and external communications to...
-
IT Support Specialist
4 days ago
Lansing, Michigan, United States TEKsystems Full timeAbout the RoleWe are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our clients. This is a great opportunity to grow your skills and advance your career in IT.Key ResponsibilitiesDiagnose and resolve software and hardware...
-
IT Support Specialist
2 days ago
Lansing, Michigan, United States TEKsystems Full timeAbout the RoleWe are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a Desktop Support Technician, you will be responsible for providing technical assistance and support to our clients. This is a great opportunity to grow your skills and advance your career in IT.Key ResponsibilitiesDiagnose and resolve software and hardware...
-
IT Support Specialist
1 week ago
Lansing, Michigan, United States TEKsystems Full timeJob SummaryWe are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a Desktop Support Technician, you will be responsible for providing technical assistance and support to our clients. This is a great opportunity to grow your skills and advance your career in IT.Key ResponsibilitiesDiagnose and resolve software and hardware...
-
Technical Support Specialist II
3 days ago
Lansing, Michigan, United States MiHIN Full timeTechnical Support Specialist IIAt MiHIN, we are seeking a highly skilled Technical Support Specialist II to join our Application Support department. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring timely and effective resolution of help desk tickets.Key Responsibilities:Coordinate...
-
IT Support Specialist II
2 days ago
Lansing, Michigan, United States MiHIN Full timeJob Title: IT Support Specialist IIAt MiHIN, we are seeking a highly skilled IT Support Specialist II to join our Infrastructure team. As a key member of our team, you will be responsible for providing technical support and assistance to our staff, ensuring the smooth operation of our desktops, laptops, cloud servers, applications, and cloud networking.Key...
-
IT Systems Support Specialist
4 weeks ago
Lansing, Michigan, United States Volt Full timeAdvance your career with Volt! We are currently seeking an Onsite Systems Support Specialist. In this role, you will provide remote desktop assistance and offer support via telephone for troubleshooting various computer-related issues. As a Systems Support Specialist, you may also take on additional responsibilities within the IT department, ensuring that...
-
Desktop Support Specialist
3 weeks ago
Lansing, Michigan, United States Desktop & Depot Support Full timeJob SummaryWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Lansing, Michigan.Key ResponsibilitiesProvide workstation software break-fix support to ensure seamless IT operations.Perform IMAC tasks, including PC installs, moves, adds, and changes, to maintain a stable IT environment.Load images...
-
IT Support Specialist II
5 days ago
Lansing, Michigan, United States MiHIN Full time{"**Job Title:** IT Support Specialist II**Job Summary:**MiHIN is seeking a highly skilled IT Support Specialist II to join our Infrastructure team. As a key member of our team, you will be responsible for providing technical support and assistance to our staff, ensuring the smooth operation of our desktops, laptops, cloud servers, applications, and cloud...
-
Technical Support Specialist II
1 week ago
Lansing, Michigan, United States MiHIN Full timeTechnical Support Specialist IIAt MiHIN, we are seeking a highly skilled Technical Support Specialist II to join our Application Support department. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our stakeholders.Key Responsibilities:Coordinate internal and external communications to...
-
Technical Support Specialist
3 weeks ago
Lansing, Michigan, United States State of Michigan Full timeJob SummaryThe State of Michigan is seeking a highly skilled Technical Support Specialist to join our team in the Michigan State Senate. As a Technical Support Specialist, you will serve as the first point of contact for Senate end users seeking technical assistance over the phone, remotely, or through email.Key ResponsibilitiesProvide end-user support and...
-
Front Desk Representative
3 weeks ago
Lansing, Michigan, United States Aimbridge Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Register guests and process check-ins and check-outs in a friendly...
-
Caregiver - Overnight Home Support
3 weeks ago
Lansing, Michigan, United States Help at Home Full timeAbout the RoleHelp at Home is seeking compassionate and dedicated caregivers to provide overnight support to seniors and individuals with disabilities in their own homes.Key ResponsibilitiesAssist with daily living activities, such as bathing, grooming, and dressingProvide light housekeeping and errandsAccompany clients to appointments and outingsMonitor...
-
Mobile Respiratory Care Specialist
4 weeks ago
Lansing, Michigan, United States Healthcare Support Full timeMobile Respiratory Care SpecialistHealthcare Support is currently seeking a Mobile Respiratory Care Specialist to take on a role in a dynamic healthcare environment.Benefits of this Mobile Respiratory Care Specialist position with Healthcare Support:• Immediate enrollment in Health Insurance• Dental Insurance• Life Insurance• Access to open...
-
Front Desk Coordinator
7 days ago
Lansing, Michigan, United States Della Infotech Full timeJob Overview:At Della Infotech, we are seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team.Responsibilities:* Manage the front desk and maintain a professional and positive attitude towards guests* Collect and process necessary information for closing documents* Perform various duties to support closing coordinators* Maintain...
-
IT Support Specialist
5 days ago
Lansing, Michigan, United States TEKsystems Full timeAbout the RoleWe are seeking a skilled IT Service Desk Technician to join our team at TEKsystems. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.Key ResponsibilitiesProvide Tier I and II technical support for a variety of IT-related issuesUtilize excellent customer service skills to...
-
Procurement Specialist
4 weeks ago
Lansing, Michigan, United States Support Full timeWelcomeWe invite you to discover the exceptional culture, talented individuals, rewards, and opportunities that make our organization unique. Make your next career decision a confident one.Qualifications: - Bachelor's Degree OR 4 years of relevant experience - 3 years of experience in managing risk controls, business processes, and policies - 3 years of...
-
Front Desk Representative
1 week ago
Lansing, Michigan, United States Doubletree Lansing Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Doubletree Lansing. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Guest Registration: Register guests in a friendly and...
-
Front Desk Manager
2 weeks ago
Lansing, Michigan, United States Concord Hospitality Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Concord Hospitality. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring that all hotel operations run smoothly.Key ResponsibilitiesCustomer Service: Provide the...