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Title Administrator Supervisor

4 weeks ago

Atlanta, Georgia, United States Credit Acceptance Corporation Full time
About This Role

Credit Acceptance Corporation is a leading provider of used car finance solutions, and we're seeking a highly skilled Title Administrator Supervisor to join our team. As a key member of our Repossession department, you will play a critical role in ensuring the smooth operation of our title and lien management processes.

Key Responsibilities
  • Lead a team of 6-12 Title Administrators in managing tasks related to receiving and pulling titles, updating systems with valid information, and handling electronic title record exceptions.
  • Support and develop processes for efficiently enforcing title compliance policies while minimizing legal risk and ensuring Credit Acceptance's interest is secured on financed vehicles.
  • Identify areas for process improvement and communicate changes to the team.
Outcomes and Activities
  • Service: Maintain high standards of service for title/lien requests from internal and external customers, ensuring compliance with policies, processes, and legal guidelines.
  • Support the Business: Maintain expertise on national and state-specific title processes, identifying opportunities for improvement and delivering more efficient results.
  • Coach: Motivate and mentor team members to achieve specific goals, providing feedback on performance and assisting with problem resolution.
  • Communicate: Foster a culture of open communication, encouraging two-way dialogue to improve outcomes.
  • Provide Input: Identify barriers and develop business strategies to support company and departmental objectives, participating in corporate initiatives and providing feedback.
  • Promote Company Culture: Resolve team member issues or problems in a positive and confidential manner, treating all team members fairly and with respect.
Requirements
  • Associates Degree or equivalent work experience.
  • Minimum of 2 years of leadership experience or experience in a senior/mentoring role.
  • Demonstrated ability to assess team member performance and implement action plans.
  • Demonstrated ability to make and communicate decisions autonomously.
Preferred Qualifications
  • DMV Titling and/or Dealer Title experience.
  • Bachelor's Degree.
  • Minimum of 1 year of experience with Credit Acceptance.
Targeted Compensation

$61,363.00 - $71,000 + a monthly bonus plan.

Benefits
  • Excellent benefits package, including 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision, and many non-standard benefits that make us a Great Place to Work.
Our Company Values

To be successful in this role, team members need to be:

  • Positive by maintaining resiliency and focusing on solutions.
  • Respectful by collaborating and actively listening.
  • Insightful by cultivating innovation, accumulating business and role-specific knowledge, demonstrating self-awareness, and making quality decisions.
  • Direct by effectively communicating and conveying courage.
  • Earnest by taking accountability, applying feedback, and effectively planning and priority setting.
Expectations
  • Remain compliant with our policies, processes, and legal guidelines.
  • All other duties as assigned.
  • Attendance as required by department.