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A/R Collections Specialist

1 month ago

Raleigh, North Carolina, United States Allbridge Full time
Job Summary

As a key member of our customer-centric accounting and collections team, you will be responsible for contacting customers regarding payment of unpaid invoices, working to retain clients, and collaborating cross-functionally to verify outstanding balances and customer account status. Your goal will be to mitigate credit risk and resolve invoices and delinquent accounts effectively, ensuring timely payments and maintaining a positive customer experience.

Key Responsibilities
  • Contact customers to discuss payment arrangements and resolve billing and customer credit issues
  • Work with internal teams to verify outstanding balances and customer account status
  • Mitigate credit risk and resolve invoices and delinquent accounts
  • Meet call and collection quotas, and report on collection activity and accounts receivable status
Requirements
  • Preference for a bachelor's degree in business administration, accounting, or a related field
  • Minimum of three years of customer-facing work experience in a similar role in the information technology sector
  • Excellent written and verbal communication skills, with the ability to work effectively as a team member in a fast-paced, high-volume work environment
  • Intermediate level PC skills, with the ability to operate within a Windows Operating System and Windows-based programs such as Microsoft Excel, Word, Outlook, and SharePoint
What We Offer
  • A comprehensive package of benefits, including medical and prescription options, dental, orthodontics, and vision plans
  • Rich HSA company-funded options and Flexible Spending accounts
  • 100% Company-paid premiums for Short Term Disability
  • Life and Accidental Death and Dismemberment insurance Plan options
  • Supplemental Insurance Plan options
  • 401(k) Profit-Sharing Retirement plan
  • Flexible Paid Time Off after 60 days of employment
  • Equal Opportunity Employer Statement