Technical Support Specialist

1 week ago

Elizabeth, New Jersey, United States SentriLock Full time
Job Summary

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at SentriLock. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and productive experience with our desktop computing environment.

Key Responsibilities
  • Analyze, prioritize, and timely resolve help desk tickets across multiple technologies.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products.
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Provide operating systems troubleshooting, installation, patching, and upgrades, including Apple OSX and Microsoft Windows.
  • Manage new employee set up and termination management.
  • Create and manage Active Directory, Azure Active Directory user profiles and passwords.
  • Manage two-factor security authentication access for third-party tools, such as Slack, Zoom, and Office.
  • Install, support, troubleshoot internal applications.
  • Research and knowledge of security issues related to operating systems and patching.
  • Manage and support threat detection applications, such as Microsoft Defender and Malware Bytes.
  • Effectively configure and manage computer device baseline and security profiles using Microsoft Intune and Pulseway.
  • Basic VOIP phone troubleshooting.
  • Assess criticality of urgent after-hours hardware issues and respond within 4-6 hours.
  • Serve as technical liaison for general hardware and software support.
  • Inventory management and tracking of all end-user company devices, including physical control of assigned computer assets.
  • Ensure all effort and tasks are captured in an official Jira Service Desk request.
  • Computer and printer hardware support and repair, and vendor warranty management.
  • Effective and prompt use of the latest communication tools and methods to assist all staff, local and remote.
  • Identify, research, procure, and purchase new and existing employee hardware through to completion of delivery and setup.
Requirements
  • 2+ Years Deskside end-user technical support experience.
  • 1+ Years Microsoft Desktop OS, Office, Outlook, Updates Support.
  • 1+ Years General Software Support (Antivirus, User Apps, Updates).
  • 1+ Years Apple/Mac basic troubleshooting experience.
  • 1+ Years Basic network troubleshooting experience.

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