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Field Service Business Development Manager
2 months ago
At Edwards Vacuum, we are seeking a highly skilled and experienced Regional Service Operations Manager to join our team. As a key member of our service organization, you will be responsible for leading the development and implementation of service strategies to drive business growth and customer satisfaction.
Key Responsibilities:- Service Strategy Development: Formulate and execute service operation strategies and objectives for the region, aligning with the company's overall business goals.
- Team Leadership: Manage and develop a team of service professionals, providing guidance, coaching, and training to ensure they have the skills and knowledge needed to deliver exceptional service.
- Customer Engagement: Establish and maintain strong relationships with key customers, understanding their business needs and developing solutions to meet their expectations.
- Service Delivery: Oversee the delivery of service operations, ensuring that all aspects of service, including maintenance, repair, and installation, are executed to the highest standards.
- Performance Metrics: Monitor and analyze key performance metrics, identifying areas for improvement and implementing corrective actions to drive business growth and customer satisfaction.
- Compliance and Safety: Ensure that all service operations are conducted in compliance with relevant laws, regulations, and company policies, with a strong focus on safety and risk management.
- Education: Bachelor's degree in a relevant field, such as mechanical, electrical, or chemical engineering, or a Master's degree in business management.
- Experience: Minimum 10 years of experience in a technical support, equipment service, or training role, with at least 5 years of management experience.
- Skills: Strong leadership and management skills, with the ability to develop and execute service strategies, manage teams, and engage with customers.
- Knowledge: Proven experience in a high-tech industry, with knowledge of vacuum and exhaust management systems, and a strong understanding of customer needs and expectations.
- Competitive Salary and Benefits: We offer a competitive salary and benefits package, including medical, dental, vision, 401(k) with company match, paid vacation, and paid floating holidays.
- Opportunities for Growth and Development: We are committed to the growth and development of our employees, offering training and development opportunities to help you achieve your career goals.
- Collaborative and Dynamic Work Environment: We have a collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional service to our customers.
