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Client Relations Coordinator

2 months ago

Phoenix, Arizona, United States Ledgent Technology Full time

Ledgent Technology is a prominent national lender in the home loan sector, currently in search of a Customer Experience Specialist.

Position Overview: This role is based in a call center environment, focusing on supporting Consumer Direct Lending. As a Customer Experience Specialist, you will serve as the primary point of contact for consumers, guiding them through the loan origination process following their discussions with a licensed loan officer.

Key Responsibilities:

  • Act as a customer success advocate within a call center setting.
  • Manage a high volume of inbound calls or texts from existing customers efficiently.
  • Conduct routine data entry and validation tasks.
  • Respond to routine inquiries via calls, emails, and chats from employees, consumers, and authorized third parties.
  • Collaborate with various departments to facilitate processing and resolve issues.
  • Perform additional related duties as assigned.
  • Exhibit behaviors that align with the organization's core values and culture.

Qualifications:

  • Experience in mortgage or financial services within a call center is advantageous.
  • Bilingual proficiency in Spanish is a plus.
  • Basic understanding of relevant Federal, State, and Local mortgage regulations is beneficial.
  • Effective communication skills, both written and verbal.
  • Strong negotiation abilities with a focus on problem resolution.
  • Proficient in using computers and common software applications (e.g., Microsoft, Google).

All qualified candidates will be considered for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We evaluate all qualified applicants, including those with criminal histories, in accordance with state and local laws.