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Call Center Team Lead

2 months ago

Northborough, Massachusetts, United States Renewal By Andersen Full time
Job Summary

We are seeking a highly skilled Call Center Supervisor to join our team at Renewal by Andersen. As a key member of our sales team, you will be responsible for leading a team of Coaches and providing hands-on assistance with appointment setting. Your coaching and guidance will help staff meet activity goals and deliver our methodology. If you have a proven track record of closing sales and a strong focus on exceeding customer expectations, we want to hear from you.

Responsibilities
  • Lead a team of Coaches and provide hands-on assistance with appointment setting.
  • Coach, encourage, and guide staff to meet activity goals and deliver our methodology.
  • Assist staff in recognizing selling opportunities and buying clues.
  • Perform moderate-level supervisory work coordinating the operations of a call-service team.
Requirements
  • Previous call center coach or supervisor experience in an Inside Sales Center.
  • A proven track record of closing sales.
  • A strong focus on exceeding customer expectations.
  • Strong written and verbal communication skills.
  • Ability to work in a fast-paced environment and collaborate effectively as a team member.
Benefits
  • Medical Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Telehealth: 24/7 access to physicians
  • Prescription drug Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance / AD&D $50,000 Paid Coverage
  • Additional Voluntary Employee & Spousal life insurance
  • Short-term disability Insurance (STD)
  • Long-term disability Insurance (LTD)
  • Parental Leave
  • Voluntary Critical Illness Insurance
  • Voluntary Accident Insurance
  • Teammate Assistance Plan
  • Paid Volunteer Time
  • 401k with 50% match up to 6% of your annual pay
  • Tuition Reimbursement

Total compensation is made up of base + monthly bonuses. We believe in our people and empower you to develop a career path that supports your unique voice and talents.

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. We are a proud equal-opportunity employer and committed to fair hiring practices and creating a welcoming environment for all team members.