Ski Area Guest Liaison
2 weeks ago
Position Summary: The Mountain Ambassador role is crucial for enhancing the guest experience at Catamount Ski Resort LLC. Ambassadors are positioned throughout the ski area, ready to assist guests and ensure their satisfaction.
Key Responsibilities:
- Provide a warm welcome and share information with all visitors, proactively engaging with guests to address their inquiries.
- Stay at designated posts until a replacement arrives, ensuring continuous support for guests.
- Disseminate trail and snow condition updates to all relevant areas.
- Support guests during races, promotional activities, and other special events as required.
- Help maintain a tidy lodge and surrounding areas.
- Assist with parking and group transportation logistics.
Qualifications:
- Exhibit flexibility and a friendly demeanor when interacting with guests and team members.
- Possess strong writing skills for completing necessary documentation.
- Demonstrate a willingness to learn and adapt to new situations.
- Have comprehensive knowledge of pricing, programs, scheduled events, and relevant reports.
- Maintain an open-minded and helpful attitude.
- Exhibit effective communication skills for sharing information with guests.
- Be able to stand for extended periods and work outdoors in winter conditions.
- Handle a dynamic environment with numerous guests around.
- Present a clean and professional appearance at all times.
Work Environment:
Ambassadors are expected to take initiative in resolving guest concerns and should avoid passing issues to others. It is essential to provide accurate information and assistance to enhance the guest experience.
Dress Code:
- Name tags must be worn at all times.
- Maintain a neat and approachable appearance.
- Uniforms suitable for both indoor and outdoor settings will be provided and must be worn during shifts.
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