Guest Services Manager

8 hours ago


Port Wentworth, Georgia, United States Pilot Company Full time
Job Overview

Pilot Company is a leading travel center network with a strong presence in the industry. Our company values a people-first culture and is committed to giving back to the community.

We are seeking a highly skilled Guest Services Leader to join our team. As a key member of our operations team, you will be responsible for supervising employees and ensuring the smooth operation of our stores.

Key Responsibilities
  • Supervise employees and manage store operations to ensure excellent customer service and a positive guest experience.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with management to achieve business objectives and drive sales growth.
  • Provide training and coaching to employees to enhance their skills and knowledge.
  • Monitor and maintain store appearance and cleanliness to ensure a welcoming environment for guests.
Requirements
  • Previous experience in retail operations or a related field.
  • Excellent customer service skills and the ability to maintain a customer-focused culture.
  • Strong leadership and communication skills to effectively manage employees and collaborate with management.
  • Ability to work a flexible schedule, including nights, days, weekends, and holidays.
  • Background check required.
Benefits
  • Fuel discount
  • Nation-wide medical plan, dental, and vision
  • 401(k) plan
  • Flexible spending accounts
  • Adoption assistance
  • Tuition reimbursement
  • Flexible schedule
  • Weekly pay


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