Customer Service Representative

4 days ago


Port Wentworth, Georgia, United States Careerbuilder-US Full time

Job Summary:

We are seeking a highly skilled and reliable Customer Service Representative to join our team at a leading logistics company in the US. As a key member of our customer-facing team, you will be responsible for ensuring exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Interaction: Provide timely and effective support to customers through various communication channels, ensuring their needs are met and issues are resolved promptly.
  • Order Processing and Management: Process and manage customer orders from start to finish, ensuring accuracy and efficiency.
  • Problem-Solving and Resolution: Investigate and resolve customer complaints and issues in a professional and courteous manner.
  • Inventory Control and Management: Maintain accurate inventory levels and manage stock control processes to ensure seamless order fulfillment.
  • Team Collaboration: Work closely with drivers, warehouse staff, and other teams to ensure smooth operations and excellent customer service.

Requirements:

  • Education and Experience: High school diploma or equivalent required; 1+ year of work experience in a customer-facing role, preferably in transportation or logistics.
  • Technical Skills: Proficient in MS Office software, including Word and Outlook.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to work effectively in a team environment.
  • Reliability and Attendance: Consistently meet attendance and punctuality standards, with a strong work ethic and commitment to delivering high-quality results.

What We Offer:

As a valued member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with opportunities for growth and development. We offer a competitive compensation package, including benefits and a positive work-life balance.



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