Automotive Customer Care Specialist

2 weeks ago


San Antonio, Texas, United States Vara Chevrolet Full time

Join our dynamic team as an Automotive Customer Care Specialist We are seeking a dedicated individual who thrives in a collaborative environment and possesses outstanding communication abilities. The primary responsibilities will involve engaging with clients to discuss our extensive range of automotive products and services.

About Us: We are a reputable automotive dealership committed to providing exceptional customer service and support.

Benefits of Joining Our Team:

  • Comprehensive medical insurance coverage at 75% for employees
  • 401k plan with employer contributions
  • Generous paid time off including major holidays and a 3-day weekend for Easter
  • Paid sick leave
  • Affordable dental and vision insurance options
  • Five days of paid vacation after one year of service
  • Ten days of paid vacation after two years of service
  • Closed on Sundays
  • Standard five-day work week with alternating Saturdays
  • Flexible working hours

Key Responsibilities:

  • Handle incoming customer calls and ensure timely follow-up on sales appointments
  • Respond promptly to inquiries via internet, phone, and live chat, utilizing prepared email templates and scripts
  • Provide initial product information to customers and guide them to the appropriate dealership resources
  • Discuss financing options tailored to customer needs
  • Follow up with leads who are not ready to schedule an appointment or have missed their appointments
  • Engage in team meetings and process improvement sessions, fostering positive relationships with service team members, other departments, and management
  • Utilize a CRM system for daily tracking and follow-up

Qualifications:

  • Previous experience in a customer service role is essential
  • A collaborative team player with a proactive attitude and a desire for continuous improvement
  • Sales experience is a plus, or a willingness to develop sales skills
  • Exemplary customer service demeanor
  • Positive, hardworking, and enthusiastic personality
  • Strong proficiency in computer skills
  • Must possess a valid driver's license

We are an equal opportunity employer and uphold a workplace free from discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.



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