Customer Support Specialist

2 weeks ago


Denver, Colorado, United States BisectHosting Careers Full time

{"h1": "Customer Support Representative", "p": "We are seeking a customer support representative with expertise in game server admin experience. Minecraft experience is a must, but it would be beneficial if you play some of the other games we offer. This individual would work with both tickets and live chat, depending on where needed during the shift, offering support to customers for a myriad of issues that arise when hosting a game server.", "ul": [{"li": "Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution."}, {"li": "Assist customers with setting up plugins, permissions, and any other server-related software to meet their needs"}, {"li": "Benefits: Starting pay of up to $14.56/hour USD depending on experience, skill level, and your location", "ul": [{"li": "Complimentary services from BisectHosting"}, {"li": "401k plan"}, {"li": "Profit-sharing program"}, {"li": "Generous Paid Time Off (PTO) policy"}, {"li": "7 Paid Holidays"}, {"li": "Access to Employee Healthcare plan option for medical, dental, and vision"}, {"li": "A collaborative and inclusive work environment"}, {"li": "Opportunities for growth and advancement"}, {"li": "$500 towards making your job at home more comfortable (like a comfy chair, or a better desk)"}, {"li": "12 weeks of paid parental leave"}]}, "h2": "Requirements", "ul": [{"li": "Essential Qualifications: 18+ years old (no exceptions)"}, {"li": "Deep knowledge of Minecraft and its mechanics"}, {"li": "Deep knowledge of Minecraft servers and plugins"}, {"li": "Deep knowledge of Minecraft-modded servers is a huge plus"}, {"li": "Ability to easily troubleshoot common Minecraft server issues"}, {"li": "Ability to quickly read and understand server logs"}, {"li": "Ability to multitask and work in a quick-paced environment"}, {"li": "A stable internet connection"}, {"li": "Dual monitors (we can provide a second monitor)"}, {"li": "Preferred Qualifications: Experience with other game servers"}, {"li": "Previous customer service experience"}, {"li": "Experience with WHMCS, Multicraft, and Pterodactyl"}, {"li": "Availability Requirements: Please let us know which shift you would prefer"}, {"li": "#1: 5:45a to 4:15p ET - Wednesday to Saturday (full-time chat/tickets)"}, {"li": "#2: 1:45p to 12:15a ET - Thursday to Sunday (full-time chat/tickets)"}, {"li": "#3: 1:45a to 10:15a ET - Wednesday to Sunday (full-time chat/tickets) (preferred UK applicants)"}]



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