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Senior Executive Support Technician
2 months ago
At Royal Communications Consultants Inc, we are dedicated to delivering exceptional assistance to senior executives and their administrative teams. Our primary goal is to ensure the optimal performance of end-user technology through comprehensive services that encompass installation, troubleshooting, repair, and ongoing maintenance. Our expertise spans a variety of devices including PCs, laptops, smartphones, tablets, MacBooks, and home networking solutions. We provide support through multiple channels, including in-person visits, phone consultations, and email communications, addressing a wide range of requirements such as remote assistance, desk-side support, and audiovisual technology aid.
Core Responsibilities:- Address user inquiries and support requests in a timely manner.
- Identify and escalate critical issues, ensuring resolution.
- Deliver application support for both Windows and macOS environments.
- Provide technical assistance to users across all levels of expertise.
- Install hardware in accordance with established protocols.
- Manage inventory and assets effectively.
- Collaborate with vendors and assist with various IT initiatives.
- Participate in projects and contribute to disaster recovery strategies.
- Document support procedures and facilitate knowledge sharing.
- Be prepared for occasional travel and on-call responsibilities.
- Demonstrate multitasking abilities and proficiency with platforms such as Webex and Teams.
- Experience in aviation support is advantageous.
- A minimum of 5 years of relevant experience.
- Expertise in diverse systems and software applications.
- Previous experience in providing support to senior executives.
- Understanding of event support and home networking.
- Familiarity with proactive support tools.
- Participation in data privacy initiatives.
- Knowledge of satellite communication and temporary devices.
- A Bachelor's degree in a related field.
