Clinical Services Coordinator
6 days ago
Penn Medicine is a leading academic medical center dedicated to providing exceptional patient care, conducting innovative research, and educating the next generation of healthcare professionals.
We believe that the best care for our patients starts with the best care for our employees. Our comprehensive compensation and benefits program includes one of the finest prepaid tuition assistance programs in the region.
Job DescriptionClinical Services Coordinator
This role involves assisting with the management of a clinical practice in a busy academic clinical department. Key responsibilities include coordinating patient-related activities, scheduling appointments and procedures, obtaining authorizations, preparing billing and correspondence, and providing excellent customer service.
Key Responsibilities:
- Scheduling outpatient appointments, surgeries/procedures, diagnostic tests, and admissions as requested
- Triaging telephone calls, taking messages, and providing information to internal and external customers
- Preparing and processing billing, and preparing and processing correspondence
- Maintaining multiple calendars, clinical schedules, surgery/procedure schedules, on-call and office hours
- Attending meetings and taking minutes when necessary
- Scheduling travel and lodging for physicians and completing submissions of expenses for travel and other professional expenses
- Updating CVs in FEDs
- Creating/editing and distributing letters per attending physician direction
- Coordinating submission and approval of journal articles, and permissions as directed
- Coordinating visits for visiting scholars
- Coordinating visits and interview schedule for the recruitment of faculty
- On Call Schedule Management with the ability to enter and make changes to the call schedule in appropriate system, Qgenda, etc
Billing Duties:
- Using the correct CPT code for scheduling procedures/surgeries/admissions and linking correct primary diagnosis
- Ensuring that all operative reports and encounter forms are turned in for billing within the designated timeframes
- Maintaining comprehensive knowledge of reimbursement coverage from third-party payers, managed care plans, and protocols for referrals
- Ensuring all pre-registration items are completed to allow for timely and complete billing
Education or Equivalent Experience:
- H.S. Diploma/GED (Required)
- And 2+ years Medical office experience, or 2 years of customer service experience. Related clinical office experience required. Prior customer service or insurance verification experience in a healthcare setting preferred.
We offer a competitive salary range of $45,000-$60,000 per year, depending on experience, and a comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and paid time off.
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