Patient Service Representative
4 days ago
This role is responsible for providing exceptional patient service and support in a fast-paced medical office environment. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a team setting.
Key Responsibilities- Provide exceptional patient service, responding to phone calls, emails, and in-person inquiries in a timely and professional manner.
- Manage patient accounts, including billing, follow-up, and resolving issues related to payment or insurance.
- Coordinate patient appointments, procedures, and diagnostic tests, ensuring accurate and timely scheduling.
- Register patients, verifying demographic information and obtaining necessary signatures and forms.
- Collect patient payments, providing accurate receipts and posting payments in the system.
- Maintain accurate and up-to-date patient records, including medical history and treatment plans.
- Collaborate with healthcare providers and staff to ensure seamless patient care and communication.
- Perform other administrative tasks as assigned, including data entry, filing, and mail distribution.
- High school diploma or equivalent required; one year of customer service experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Basic computer skills and data entry experience, with proficiency in electronic medical records (EMRs).
- Ability to maintain confidentiality and handle sensitive patient information with discretion.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
SCL Health is committed to providing a supportive and inclusive work environment that fosters growth, development, and well-being. As a valued member of our team, you can expect:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
- A commitment to diversity, equity, and inclusion.
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